Partnering

Aaron Services Ltd positively encourages the Partnering approach and welcomes the chance to work closely with our customers to jointly agree targets and desired outcomes.

We embrace open-book management as a simple yet powerful approach to managing and improving a project. Open-book is when two parties share a broad array of financial and other information such as productivity and quality of workmanship. Sometimes such information is seen as sensitive but with a good relationship and trust both parties can understand how the business is run and remains profitable.

By Partnering with our customers we have achieved many outstanding improvements to the way contracts can be performed and value achieved.

Mike Hardy – Longhurst Homes Managing Director

I have to say that the performance indicator figures for both % of properties with a LSR certificate and for servicing by the anniversary date are exceptional. I wanted to acknowledge this personally and to thank you and your team for the hard work you are putting into our partnership. The service we are giving to our residents is in my opinion second to none and you are a major contributor to that success.

 

Boston Mayflower Ltd Annual Position Statement - Service for Routine Servicing & Annual - Safety Checks to Heating Systems - March 2009

The existing contractor, Aaron Services (AS), has successfully secured the new contact following a rigorous procurement exercise based upon competitive dialogue. AS have consistently demonstrated high standards of quality and customer care and are committed to delivering excellence and innovation..